The Police Clearance Division of the Sri Lanka Police, located on the 17th floor of the Suhurupaya Building in Battaramulla, issues police clearance certificates to applicants.
The application process, including the submission of applications, obtaining background reports and issuing clearance certificates, is carried out through a computerized data system. However, the system has been inactive since noon on 20 August 2026.
Until the system is restored, applicants seeking police clearance reports can visit the official Sri Lanka Police website, www.police.lk, and click on “Download Application” to obtain the relevant application form.
The completed application form, together with photocopies of the National Identity Card and passport, should be emailed to clear.application@police.gov.lk.
Upon receiving applications through this temporary procedure, the Police Clearance Division will obtain the necessary background reports from the relevant police stations. The relevant clearance certificates will be issued once the computerized system is restored.
No payment is required at this stage. However, all applicants who submit applications through this temporary procedure must make the required payment and resubmit their applications through the online system once the system is restored.
The reference numbers of applicants whose clearance certificates can be issued based on applications already submitted will be published on the official Sri Lanka Police website.
Applicants whose reference numbers are published may visit the Police Clearance Division on the 17th floor of the Suhurupaya Building, Battaramulla, to collect their clearance certificates. Certificates can also be collected on Saturdays and Sundays.
Applicants whose reference numbers have not been published on the police website will receive their clearance certificates after the computerized system is restored.
The Police Media Division stated that steps are being taken to restore the system as soon as possible and that the public will be informed promptly once the system becomes operational.
